Cover of: Re-inventing your contact center | Lana M. Ruffins Read Online

Re-inventing your contact center a manager"s guide to successful multi-channel CRM by Lana M. Ruffins

  • 232 Want to read
  • ·
  • 37 Currently reading

Published by Pearson Education in Upper Saddle River, NJ .
Written in English


  • Call centers -- Management.,
  • Customer relations -- Management.,
  • Customer services -- Management.

Book details:

Edition Notes

Includes bibliographical references and index.

Statementby Lana M. Ruffins, Lisa M. Schwartz, Natalie L. Petouhoff.
ContributionsSchwartz, Lisa M., Petouhoff, Natalie L.
LC ClassificationsHE8788 .R84 2007
The Physical Object
Paginationp. cm.
ID Numbers
Open LibraryOL3416795M
ISBN 100131837893
LC Control Number2005033062

Download Re-inventing your contact center


The must-read summary of John Naisbitt and Patricia Aburdene's book: "Re-Inventing the Corporation: Transforming Your Job and Your Company for the New Information Society".This complete summary of the ideas from John Naisbitt and Patricia Aburdene's book "Re-Inventing the Corporation" shows that there is currently a window of opportunity open to re-invent the way business and society is Book Edition: Businessnews Publishing. Reinventing the Corporation [John Naisbitt] on *FREE* shipping on qualifying offers. Describes how the new information society is altering the nature of the workplace and how some corporations are respondingAuthor: John Naisbitt. Re-Inventing the Corporation rests on two major premises: first, that our time is characterized by a rare confluence of new values and economic necessity, which the authors claim are the two forces required for social change, and second, that the "new information society" is turning toward a "whole new emphasis on human resources," expressed in. "Reinventing 'The People'. is the clearest, most focused synthesis on Progressivism to appear in recent years. For those coming to the book from a labor history background, it will most likely reinforce conclusions already made. But for those historians with other specialties, the volume should stir a rethinking of the movement.

Emphasizing the worth of positive customer interactions, Re-Inventing Your Contact Center provides tools for building the very best multi-channel customer relationship management system. Learn why customer contact centers are so valuable to the company’s bottom line. Discover how to keep employees motivated, challenged and committed. Aug 01,  · If the market has become a network then your organisation has no choice but to also operate as one. ‘It takes a network to serve a network’ is one of the most remarkable quotes in his new book. There’s also a personal challenge for each and every Author: Steven Van Belleghem. Re-Inventing the Book: Challenges from the Past for the Publishing Industry chronicles the significant changes that have taken place in the publishing industry in the past few decades and how they have altered the publishing value chain and the structure of the industry itself.. The book examines and discusses how most publishing values, aims, and strategies have been common since the Renaissance. Sep 16,  · Taking his own advice by continuing to meet the needs of his seniors and their families in ways that will set him apart from the crowd – because let’s face it, the senior care industry is booming as the aging population continues to burst at the seams. He just published a book called Protecting Your Nest Egg to help seniors avoid being.

Re-inventing your business model with the One Q Apps! The two One Q app provides end-customers with a Secure Cloud Print Management solution with state-of-the-art functionalities and a highly user-friendly interface in all areas of the software solution. How To Book 17 CONTENTS. your people & your service. Retail & Contact Center Development Manager | Emirates Airlines The openness of all presenters was refreshing, and it was a pure best practice event. There's no point in re-inventing the wheel when so many great best practice ideas and initiatives already out there, and are freely. View Dr. Natalie Petouhoff’s profile on LinkedIn, the world's largest professional community. This book provides the critical steps & by reading it you will understand: Re-Inventing Your Title: Head of Executive . Reinventing Reentry is an Arizona nonprofit on a mission to educate and reshape our society’s perception of former inmates so they have a fair chance for employment, housing, education and opportunities. Sign the Fair Chance Arizona Pledge today.