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Re-inventing your contact center a manager"s guide to successful multi-channel CRM by Lana M. Ruffins

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Published by Pearson Education in Upper Saddle River, NJ .
Written in English

Subjects:

  • Call centers -- Management.,
  • Customer relations -- Management.,
  • Customer services -- Management.

Book details:

Edition Notes

Includes bibliographical references and index.

Statementby Lana M. Ruffins, Lisa M. Schwartz, Natalie L. Petouhoff.
ContributionsSchwartz, Lisa M., Petouhoff, Natalie L.
Classifications
LC ClassificationsHE8788 .R84 2007
The Physical Object
Paginationp. cm.
ID Numbers
Open LibraryOL3416795M
ISBN 100131837893
LC Control Number2005033062

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